I recently had problems with my car making noises and vibrations in the steering wheel while driving. Feeling unsafe, I urgently sought a diagnosis from the Hyundai dealership where I purchased the car three years ago. However, they couldn't take my car in for another week because they were "fully booked" and had no space for an emergency or a quick check to determine if it was safe to drive. I then called Basco, and they sounded genuinely concerned about my issues, asking me to come in immediately. Tiger (I believe that’s his name) and his young mechanic took the time to remove all the tires and found the problem. They even brought me into the service room to explain what was going on, teaching me about general parts of the car and tires that I wasn’t familiar with. Not only did they quickly resolve the issues, but they also ensured everything else was in good shape. Additionally, Tiger made sure I was seated properly in front of the steering wheel, educating me about the potential dangers of sitting too close to the airbag. They charged me a very reasonable price for all their work. Overall, I felt like they were looking out for me, like family, ensuring I was driving a safe vehicle. I will definitely return to them for any future issues. Thank you!